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Terms & Conditions

Payment/refunds/bookings

Financial Responsibility for Public Courses

Payment

Where participants are required to pay for their own training and/or assessment, full payment or deposit (up to $1000) may be required at time of booking. If course cost is more than $1000, the remainder of the payment is required on completion of the course .  Qualifications will not be provided until payment is made in full.

For participants who book into short courses, prior approval can be given for those who wish to make payment on the day of training.   Participants who pay in advance and/or on the day of training will be issued with a receipt.

Payments made in advance , will be held until the course is completed and guaranteed in a separate holding account. Payment will not be spent until the course is complete and be available should a refund be required.

 

Bookings

Participants must arrive 15 minutes prior to the starting time of the course. Participants who are more than 15 minutes late will not be permitted into the course. Participants who do not provide correct identification for course prerequisites or complete workbooks as a pre requisite will not be permitted to attend training.

A reschedule fee applies to participants who are refused entry into the course due to being late, not providing appropriate identification or not completing their workbooks. The fee will be the total cost of the course less 40%.

Participants who cancel their placement more than 48 hours prior to delivery will be charged a cancellation fee of $40

Participants who wish to reschedule their placement more than 48 hours prior to delivery will be charged a rescheduling fee of $15.

Resources sent to participants prior to training date are non refundable and cannot be returned (e.g. first aid workbooks and manuals).

If a refund is requested, it will be considered according to the terms and conditions of the refund policy. Requests for refunds must be in writing with supportive evidence of non attendance if applicable.

 

Refunds

Participants who cancel within 48 hours or do not attend on the day or attend the course and leave without completion will not be eligible for a refund.

Extenuating circumstances, in all cases, will be considered for a full refund of fees paid. Participants must apply for a refund in writing and state the extenuating circumstances. A doctor’s certificate due to illness and/or hospitalisation is required to be attached to the application, if applicable.

 

Financial Responsibility of Company Courses

(onsite/chosen location by company)

 

Payment

Unless prior arrangements have been made, invoices will be forwarded to the company contact as soon as practical after training has been completed. Qualifications will not be provided until payment is made in full.

While AWS charges course rates (regardless of the number of participants), as an RTO we are only able to accept up to $1000/participant of the total course rate prior to the commencement of the course. Any outstanding amount is required for payment on completion of the course.  Qualifications will not be provided until final payment is made.

Payments made in advance will be indicated on the course booking form and issued with a receipted invoice.

All payments should be made by cheque, direct deposit or purchase order. All moneys are immediately deposited into the account. Payments made in advance of courses will be held and guaranteed in a separate holding account and will not be spent until the course is complete and will be made available should a refund be required.  If a refund is requested, it will be considered according to the terms and conditions of the refund policy.

All bookings require a purchase order and a completed booking form signed by a company representative. Once completed, this confirms that the company adheres to the booking, payment and refund policies.

The quote provided on the booking form is for group numbers. If additional participants attend, the company will be invoiced for the quoted price plus each additional participant at the standard per person rate for that course.

 

Bookings

 

The company is responsible for providing appropriate training venues for both practical and theory components of the course. The company is responsible for providing additional resources/equipment and materials if outlined in correspondence.

The company must ensure a representative greets the trainer on arrival.

If training is delayed for up to 45 minutes a fee may be charged if participants are late and/or require assistance that prolongs the length of training delivery for the specified course.

The company will be charged for the number of participants booked into training. Quotes do not include catering – catering is the responsibility of the company.

Participants must arrive 15 minutes prior to the starting time of the course. Participants who are more than 15 minutes late may not be permitted into the course.

Participants who do not provide correct identification/qualifications for course prerequisites, or complete workbooks as a pre requisite, will not be permitted to attend training and/or will not be issued with a certificate

It is the responsibility of the company to ensure participants are aware of the training details eg start time/location, and have the necessary pre requisites for the course booked to deliver.

Attendee replacements can be made anytime prior to course commencement providing substitution is acceptable by the trainer and the replacement participant meets all course perquisites.

If the company cancels training 5 days or more prior to the course commencement date, a charge of 20% of the course fee applies. If the company cancels training within 5 days of the course commencement date, a charge of 70% of the course fee applies.

AWS has the right to make changes to confirmed bookings at short notice, due to emergency for example. If this is to arise, the company will be advised as soon as possible.

All cancellations are to be in writing.

 

Refunds

First aid resources sent to the company prior to the training date are non refundable and cannot be returned. The company will be invoiced once ordered and required to pay the full amount.

The company will not be eligible for a refund if participants do not attend on the day or attend the course and leave without completion.

If the company cancels training within 48 hours of the course commencement date, the fee is non refundable.

If AWS is to reschedule a booked course to another date, then the company will advise as soon as possible regarding the new proposed date. The company has the right to apply for a full refund if the course does not proceed.

Extenuating circumstances, in all cases, will be considered for a full refund of fees paid. Companies must apply for a refund in writing and state the extenuating circumstances. A doctor’s certificate due to illness and/or hospitalisation is required to be attached to the application if applicable.

AWS has no other liability due to changes to courses and the date other than those set out above. No other claim for compensation or expenses will be considered or offered.

 

Inclement Weather

 

The company must advise by 9am prior to date of delivery that practical and/or theory training is to be rescheduled due to inclement weather deeming training unsafe. New course date to be negotiated with the trainer.

Notice of rescheduling can be via phone but must be followed up with written confirmation via email immediately after verbal correspondence.

 

Course Cancellations

 

Whilst every endeavor will be made to conduct all advertised courses, AWS reserves the right to change or cancel timetables, class locations, course offerings, trainers and other such details or circumstances beyond our control that affect enrolments. Every effort will be made to advise participants of any changes and will automatically receive a refund in this instance.

 

Product Refunds

If the product that you buy from us is unsatisfactory upon receipt, contact us immediately to arrange for the product to be returned and we will provide a full refund. Please note we may not provide a refund if you simply change your mind.

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